Privacy Policy
Last updated: October 1, 2025
This Privacy Policy explains how Ember & Basil Pizzeria collects, uses, discloses, and safeguards your information when you visit or make purchases through marbleatlasvoyage.site (the “Site”), use our online ordering and delivery services, or contact us by phone at +39 081 123 4567. By accessing the Site or using our services, you agree to the practices described below.
1. Scope
This Policy applies to personal data processed by Ember & Basil Pizzeria in connection with our pizzeria services, including dine-in bookings, pickup, delivery, loyalty or promotion programs, customer support, and user accounts on the Site.
2. Information We Collect
- Account and Profile Data: name, username, password, contact details, and preferences.
- Order and Transaction Data: items ordered, delivery instructions, special requests (e.g., ingredient preferences), order history, price and currency information (including amounts in €). We do not store full payment card numbers; payments are processed by secure third-party providers.
- Delivery Details: recipient name, phone number, and delivery address, including location notes to help the courier find you.
- Device and Usage Data: IP address, browser type, device identifiers, pages viewed, referring pages, timestamps, and interaction data to operate and improve the Site.
- Location Data: approximate location derived from your IP or your explicit input to show nearby services and delivery availability.
- Communications: messages you send via forms on marbleatlasvoyage.site or by phone at +39 081 123 4567, and feedback such as ratings or reviews.
- Marketing Preferences: your choices about receiving offers, promotions, and updates.
- Cookies and Similar Technologies: identifiers that help us remember your cart, authenticate your session, and analyze performance. See “Cookies” below.
3. How We Use Your Information
- Provide and fulfill services: process orders, arrange pickup or delivery, and manage reservations.
- Customer support: respond to requests and resolve issues.
- Personalization: remember your preferences (e.g., favorite pizzas, sauces, or toppings).
- Security and fraud prevention: protect accounts and our systems.
- Analytics and improvement: evaluate Site performance and enhance menus, offers, and user experience.
- Marketing: send optional promotions and updates where permitted; you can opt out at any time.
- Legal compliance: meet legal, tax, and regulatory obligations.
4. Legal Bases for Processing
We process personal data based on one or more of the following: performance of a contract (e.g., to fulfill your order), legitimate interests (e.g., to secure our services and improve operations), consent (e.g., for certain marketing or cookies), and legal obligations.
5. Cookies and Tracking
We use:
- Essential cookies: required for security, login, and checkout.
- Performance and analytics cookies: help us understand how the Site is used.
- Functionality cookies: remember your settings and choices.
- Advertising/marketing cookies: show relevant offers where applicable.
You can adjust cookie settings in your browser and, where available, via our cookie banner. Disabling certain cookies may affect Site functionality (e.g., cart persistence).
6. Sharing and Disclosure
We may share information with:
- Service providers: delivery partners, payment processors, hosting, analytics, and support vendors who act on our instructions.
- Business transfers: in connection with a merger, acquisition, or similar event.
- Legal and safety: when required by law or to protect rights, safety, or property.
We do not sell your personal information.
7. International Transfers
If data is transferred to countries with different data protection laws, we implement appropriate safeguards, such as contractual protections, to help ensure an adequate level of protection.
8. Data Retention
We retain personal data for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Typical retention periods include: account data for the life of the account; order and transaction records for up to 6 years (or longer if legally required); and cookies according to their specific lifespans.
9. Security
We employ administrative, technical, and physical safeguards designed to protect personal data (e.g., encryption in transit, access controls, and monitoring). No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Your Rights
Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data, to object to certain processing, and to data portability. Where processing is based on consent, you may withdraw consent at any time. To exercise rights, contact us as described below. We will verify requests as required and respond within applicable timeframes.
11. Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal data from them. If you believe a child has provided personal data, please contact us so we can take appropriate steps.
12. Third-Party Links
The Site may contain links to third-party websites or services. We are not responsible for their privacy practices. We recommend reviewing their policies before providing personal data.
13. Changes to This Policy
We may update this Policy from time to time. Material changes will be posted on marbleatlasvoyage.site, with an updated “Last updated” date. Your continued use of the Site after changes are posted signifies acceptance of the revised Policy.
14. Contact Us
If you have questions or requests regarding this Policy or your personal data, please reach out via the contact options on marbleatlasvoyage.site or by phone at +39 081 123 4567.
Registered address: Ember & Basil Pizzeria, Via dei Tribunali, Centro Storico, Naples, 80138, Italy.