Terms & Conditions
Last updated: 01 October 2025
1. Acceptance of Terms
Welcome to Ember & Basil Pizzeria. By accessing or using our website at marbleatlasvoyage.site, placing an order, or contacting us via +39 081 123 4567, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our services.
2. Eligibility
You must be at least 18 years old or have the consent of a parent or legal guardian to place an order. By using our services, you represent that you meet this requirement.
3. Menu and Product Information
Our menu features pizzas, sides, salads, desserts, and soft drinks such as juice or lemonade. Item availability may vary. We strive for accuracy in descriptions and images; however, minor variations in size, toppings, or presentation may occur.
4. Ordering
Orders can be placed online at marbleatlasvoyage.site or by phone at +39 081 123 4567. Please review your order carefully before confirming. We may contact you to verify details or offer suitable alternatives when items are unavailable.
5. Pricing and Payment
All prices are listed in € and may change without prior notice. Prices may include applicable taxes where required and exclude delivery fees unless stated otherwise. We accept common payment methods as presented at checkout, including online payment and payment on delivery or pickup. Promotional codes and vouchers are subject to their own terms and may not be combined.
6. Delivery and Pickup
We deliver within selected areas of Naples, Italy. Accurate delivery information is essential; delays or failed deliveries caused by incorrect details may result in additional charges. Delivery windows are estimates and can be affected by traffic or weather. Pickup orders are held for a reasonable time after the confirmed ready time.
7. Cancellations and Refunds
You may cancel an order before food preparation begins by contacting us promptly. Once preparation has started, cancellations may not be possible. If you are dissatisfied with your order, contact us within a reasonable time; we may, at our discretion, offer a replacement, credit, or refund in €. Proof of issue (e.g., order number, photos) may be requested.
8. Allergies and Dietary Needs
Our kitchen handles common allergens such as gluten, dairy, soy, nuts, and eggs. While we take care to reduce cross-contact, we cannot guarantee an allergen-free environment. Please inform us of allergies or dietary restrictions when ordering and review ingredient information carefully.
9. Accounts and Security
If you create an account, you are responsible for maintaining the confidentiality of your credentials and for all activities under your account. Notify us immediately if you suspect unauthorized access.
10. Acceptable Use
You agree not to misuse the website, interfere with its operation, attempt unauthorized access, or use automated means to collect data without consent.
11. Promotions and Gifts
Promotions, loyalty rewards, and gift credits are personal, non-transferable, and may be limited by time, location, or stock. We may modify or withdraw offers at any time as permitted by law.
12. User Content and Reviews
By submitting reviews or feedback, you grant Ember & Basil Pizzeria a non-exclusive, royalty-free license to use, display, and reproduce such content for marketing or service improvement, provided it does not violate applicable law or third-party rights.
13. Intellectual Property
All content on marbleatlasvoyage.site—including trademarks, logos, images, text, and software—is the property of Ember & Basil Pizzeria or its licensors and protected by law. You may not copy, distribute, or create derivative works without prior written permission.
14. Third-Party Services
We may use third-party providers for delivery or payment processing. While we choose reputable partners, we are not responsible for their actions, websites, or policies.
15. Limitation of Liability
To the fullest extent permitted by law, Ember & Basil Pizzeria shall not be liable for indirect, incidental, or consequential damages. Our total liability for any claim related to your order or use of the website shall not exceed the amount you paid for the applicable order in €.
16. Indemnification
You agree to indemnify and hold Ember & Basil Pizzeria harmless from claims, losses, or damages arising from your breach of these Terms or misuse of the website.
17. Privacy
We collect and process personal data in accordance with our Privacy Policy available on marbleatlasvoyage.site. By using our services, you consent to such processing.
18. Changes to Terms
We may update these Terms from time to time. Changes take effect upon posting on marbleatlasvoyage.site. Continued use after changes constitutes acceptance of the revised Terms.
19. Governing Law and Disputes
These Terms are governed by the laws of Italy. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Naples, unless mandatory law provides otherwise.
20. Contact
Ember & Basil Pizzeria
Via dei Tribunali, Centro Storico, Naples, 80138, Italy
Phone: +39 081 123 4567
Website: marbleatlasvoyage.site